FAQ

If you can't find below the answer to your question, please feel free to Contact Us.


Account

Q : How can I register an account?

A : Click Register on the top-right corner of the page, fill the form and submit, you will then receive an email from us, you must activate your account before you can login. Just click on the activation link in the email or copy&phase it in browser. Sometimes the email may appear in junk box, please pay attention. If you don't receive the email please contact us. You will become an Basic Member automatically after the registration, you can upgrade to higher level memberships to enjoy more discount on merchandise and other benefits. 


Membership

Q : How to upgrade my membership?

A : You can upgrade your membership in the member area, there are different memberships, choose the one which is suitable for you. 


Payment methods

Q : What payment methods are available?

A : Currently we accept Paypal, credit cards via Paypal, Payoneer. More payment methods may be available later.


Q: What's the refund and return policy?

A: Physical items are refundable, we offer 30-day return and refund. When return, the buyer is responsible for the freight charge to us, the goods should remains intact when arrive to us, after we receive it in good condition we will issue a refund. If order cancelled before goods is shipped you will get full refund; If order cancelled after goods is shipped, we only refund goods' amount, freight charge is not refundable. Downloadable products are not refundable.


Q : How can I manage my shipping and invoice address?

A : You can add or edit shipping address in your member area.  


Q : How do I cancel my orders before I make a payment?

A : When checkout, an order is generated, you can see the order deails in member area. On this page you can pay or cancel the order. We won't ship until payment received. All order information can be found on the Order History page in your member area.


Q : How do I make payments when I order something?

A : There is a Pay button on the order details page, click it and select your preference payment method.